New TinyScape software releases -major and minor - are available to maintenance subscribers. Customers on maintenance can give their TinyScape-powered applications new capabilities. Release updates are provided free of charge to maintenance customers who migrate to more recent versions of their hardware or software platforms.

Customers whose product life cycles demand extended support for specific versions of TinyScape products can request such support as an optional service.

Exclusive patches are available for maintenance customers on TinyScape's website. TinyScape takes fast action on bugs reported by customers. If a customer problem results from a TinyScape bug, a fix or workaround will be delivered as quickly as possible. All bug fixes are available for download to maintenance subscribers who have Internet access.

Engineers can assist customers in areas like installation, product use, and problem resolution. The majority of support hotline requests are closed within one business day. A prioritization process ensures that cases are handled according to their severity. Support is accessible via telephone, fax, and e-mail.

TinyScape's standard maintenance service covers the needs of most customers. For customers with special needs, TinyScape also offers optional, extended services like 24-hour or on-site support. For the few customers whose needs are not covered by standard or optional services, TinyScape can review requirements and develop other optional solutions.